Have Questions?
Find answers to our most frequently asked questions all in one place before you start building!
Do I Need Experience to Build?
Not necessarily! Many of our guides are beginner-friendly, with detailed, step-by-step instructions and real images to guide you. If a project requires more advanced skills, we note that in the description so you can choose the right build for your skill level.
Can I customize a design?
Yes! Many of our customers adjust the dimensions or materials to suit their space and needs. Our guides provide a strong foundation, but you’re free to modify as needed. Just be sure to consider structural integrity when making adjustments.
Where can I buy materials?
Most materials can be found at local hardware stores, lumber yards, or farm supply stores. Our guides list all necessary materials so you can source them before you start building.
How long does a project take?
It depends on the project! Each guide includes an estimated build time based on two people working together. Smaller projects may take a day or two, while larger builds (like greenhouses) may take a weekend or more.
Are the guides digital or printed?
Our guides are digital downloads, so you can access them instantly after purchase. You can print them at home or use them on your phone, tablet, or computer while building.
Do you offer refunds or returns?
Because these are digital products, all sales are final. However, if you have any issues with your download, reach out to us—we’re happy to help!
Do I need special tools?
Most of our builds use common tools found in a standard workshop. If a guide requires specific tools, you’ll see them listed in the instructions so you can plan accordingly.
What if I have questions while building?
We’re here to help! You can contact us via email or join our Hillside Market Builders Hub, our private DIY community where builders share progress, ask questions, and get support.
Do you offer custom guides?
Not at this time, but we’re always working on new guides based on customer requests. Have an idea for a build? Let us know!
@thehillsidemarket
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